Some people come to us after a bad experience. This can be from cookie-cutter agencies where they get emails from 6 different people, overpriced packages, or marketing campaigns with zero transparency. This is where we’re different. We don’t make a single recommendation or take a single cent from you until we understand your business, your goals, and make a genuine strategy plan.
We don’t pretend to be a 100-person agency. We’re lean, agile, and personal. And that’s how we like it. We work with numerous business types such as:
Our Director and Founder, Luka Cvijetic, has nearly 5 years of SEO and Web Design experience from first delving into the digital marketing world during his university degree at Macquarie University.
During his time at University, he was freelancing for a handful of service-based businesses with their website designs and Google marketing. During this time, he gained a great a passion for this industry and genuinely enjoyed the work he was doing for his clients.
So, after completing his Bachelor’s degree and joining the workforce for a couple of years, he decided to take his freelancing side gig to new heights and formed his very own digital marketing agency. TopSearch.
Our Content Writer, Tania Cvijetic, has over 8 years in marketing and copywriting experience for various industries.
As her son’s workload was increasing, he asked her to be his content writer, which she was obviously thrilled about! This was a natural fit. Tania was brought on to handle the content workload which includes blog writing, email outreach for link building purposes, article writing, and some of the 2cent admin work!
We don’t hire offshore contractors. We don’t hand off projects to interns. Everything stays in-house because that’s how we keep quality high and communication clear.
Building Long-Term Relationships
We are not salesman, we do not have targets that we have to hit to get our commissions. We are a small family-run business that believes in keeping things simply, transparent, and building long-term relationships. The happier our clients are with our services, the more likely they are to refer us to their friends and families. This is something we strongly believe in.
We start with a casual phone call to discuss what you are after and if we are able to deliver what you need. This can be whether you need a new professional website for your business, help with marketing your business, or both. If all is well, we will book in a time for a meeting to discuss further.
After the call, we take a couple of days to research. If it’s web design. we look at what competitors in your industry are doing. What works, what doesn’t. We go through some different designs to get a feel of what your vision is. If it’s SEO or PPC, we dive into search volume, competition, and opportunities to make sure the marketing is worth while and will achieve great ROI.
By now we would have had our research completed and ready for our meeting. We walk through everything without the technical jargon and information overload. This will include design ideas, marketing projections, pricing, timelines, and what we will need from you. This is a collaborative session, not a sales pitch.
If everything feels right for you and you think we are a good fit, we will send you the agreed invoice amount and project start date. You”ll know exactly what to expect and when, no vague timelines or mystery fees. We won’t finish a website until we have received 100% satisfaction from you, and we will keep you informed and updated with our marketing strategy progression.
Let’s Work Together!
If you’re a business in Australia and wanting to work with a web designer or marketing team that will actually be there for you, then contact us!
We’re ready when you are.